Privacy Policy for Kookaburra Brews
This Privacy Policy describes how Kookaburra Brews ("we," "our," or "us") collects, uses, and discloses your information in connection with your visit to our online platform, our cafe services, and our community offerings. We are committed to protecting your privacy and handling your data transparently and securely.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our services to you.
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Personal Data: While using our online platform or engaging with our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
- Name
- Contact information (e.g., email address, phone number, physical address for catering or delivery)
- Payment information (processed securely by third-party payment processors)
- Dietary preferences or allergies (for catering or cafe orders)
- Information related to your participation in community workshops (e.g., skill level, interests)
- Usage Data: We may also collect information on how our online platform is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our online platform that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our online platform.
2. How We Use Your Information
Kookaburra Brews uses the collected data for various purposes:
- To provide and maintain our services, including cafe operations, online ordering, and catering.
- To process your orders and transactions for coffee beans, brewing equipment, pastries, sandwiches, and other retail items.
- To manage your participation in community workshops on coffee appreciation and brewing techniques.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our online platform when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our services.
- To monitor the usage of our online platform.
- To detect, prevent and address technical issues.
- To send you promotional offers and updates about Kookaburra Brews, provided you have consented to receive such communications.
3. Disclosure of Your Information
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Kookaburra Brews.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
- With service providers who assist us in operating our business (e.g., payment processors, website hosting, delivery services). These third parties are obligated to protect your information and not use it for other purposes.
4. Data Security
The security of your data is important to us. We strive to use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your Personal Data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your Personal Data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. Links to Other Sites
Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Kookaburra Brews
315 Lygon Street,
Carlton, VIC, 3053
Australia